Severity High: Business impacted & no immediate workaround available to the customer.

• Production is halted or severely disrupted.
• Important product features are unavailable with no acceptable workaround, leading to limited or unstable operations.
• Software is severely restricted, noticeably impacting performance.

Severity Medium: Business potentially impacted & with workaround available to the customer.

• Product features are unavailable, but a workaround exists.
• Minor flaws in functions or features that can be quickly addressed manually.
• Some loss of operational functionality in non-revenue generating functions.

Severity Low: Business not immediately impacted.

• Minor issues or improvement opportunities not affecting software function.
• No impact on product usage or customer operations, but operations can be improved.
• General inquiries about procedures, documentation, or potential enhancements.