
PAiC BD SLA Terms




Severity Levels |
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![]() Severity High: Business impacted & no immediate workaround available to the customer.
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![]() Severity Medium: Business potentially impacted & with workaround available to the customer.
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![]() Severity Low: Business not immediately impacted.
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Technical Support - Escalation Levels |
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![]() Step 1: Jira Workspace https://paicbd.atlassian.net/ |
![]() Step 2: Chat Group Designated for Support |
![]() Step 3: Support Hotline +1 650 6208600 |
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