Support Plans

Support Plan SLA Price per Month (Euro) Professional Services Hours (max per month) Minimum Commitment Access to Documentation 24/7 Monitoring Technical Support via Chat A.I. via USSD/SMS Technical Support via Hotline Support with Upgrades Roadmap Alignment 99.9% Uptime Guarantee
Entry-LevelBasic€52020 12 months Check
BasicBasic€84040 6 months Check
Standard Standard€1,16060 6 months Check Check
Standard Plus Standard€1,48080 6 months Check Check Check Check
Premium Premium€2,660160 4 months Check Check Check Check Check Check
Premium Plus Premium€3,200200 4 months Check Check Check Check Check Check Check
PAiC-as-a-Service Managed Services€6,400400 4 months Check Check Check Check Check Check Check Check

Professional Services Bundles

for Additional Support Hours + Ad-hoc Software Development + Product Deployments + Architecture Design + Training

Professional Services Bundle Duration SLA Pricing Professional Services Hours (one-time)
BD-2020 daysBasic€92020
BD-4040 daysBasic€1,54040
BD-6060 daysStandard€1,86060
BD-9090 daysStandard€3,120120

SLA Terms

Severity Levels
Red

Severity High: Business impacted & no immediate workaround available to the customer.

  • Production is halted or severely disrupted.
  • Important product features are unavailable with no acceptable workaround, leading to limited or unstable operations.
  • Software is severely restricted, noticeably impacting performance.
Yellow

Severity Medium: Business potentially impacted & with workaround available to the customer.

  • Product features are unavailable, but a workaround exists.
  • Minor flaws in functions or features that can be quickly addressed manually.
  • Some loss of operational functionality in non-revenue generating functions.
Green

Severity Low: Business not immediately impacted.

  • Minor issues or improvement opportunities not affecting software function.
  • No impact on product usage or customer operations, but operations can be improved.
  • General inquiries about procedures, documentation, or potential enhancements.
Technical Support - Escalation Levels
Red

Step 1: Jira Workspace https://paicbd.atlassian.net/

Yellow

Step 2: Slack Group Designated for Support

Green

Step 3: Support Hotline +1 650 6208600

How can we help you?

Share with us your needs and budget, and we will find a win-win product and service combination for your project.

Let's Talk!